Frequently Asked Questions
Find answers to common questions about our footwear and services
How do I know my correct shoe size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for closed-toe styles and sizing down for open-toe sandals.
Are Nina Shoes suitable for wide feet?
Many of our styles are designed with comfort in mind. Look for our 'Wide Width' category specifically curated for a more generous fit.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can request a cancellation within 30 minutes of purchase by contacting our support team.
How do I care for my evening shoes?
We recommend using a soft, dry cloth to remove surface dirt. For satin or embellished styles, avoid contact with water and store them in the provided dust bags.
Do you offer international shipping?
Yes, Nina Shoes ships to over 50 countries worldwide. Shipping costs and delivery times vary by destination.
What should I do if my item arrives damaged?
Please contact our customer service team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.